Frequently Asked Questions
I joined but I can't login, now what?
Are the sessions available on CDs?
There are 2 ways to listen to the sessions:
1. You can listen to them directly from the website using your computer or phone. You do need an internet connection.
2. You can download the sessions from the website and listen to them offline from your computer, phone or iPod.
Can the sessions be downloaded?
To download, Right click on a link and select “Save Link As”. Your browser will then ask you where you would like to download the file. You can then save it to your computer or phone from where you can play it directly.
What if I need to cancel?
How many levels are there?
I've paid for 5 months but only have access to 3 levels?
When you access a new level for the first time, there is a 30 day period before the next level can become available. That next level will become available when you click the “Mark As Complete” checkbox. That’s why it can happen that you’ve been a member for more months compare to how many levels are available.
Can I listen to more than one session a day?
When you access a new level for the first time, there is a 30 day period before the next level can become available. So if you’ve finished your level and the next level is not available yet, you can start again with session 1 of the same level.
When is the ideal time to do my daily session?
Can children use it?